Frequently Asked Questions

Everything you need to know about your Isadora beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking link so you can follow your package's journey to your doorstep.

Do you offer international shipping?

Yes, Isadora ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.

Are your products cruelty-free?

Absolutely. At Isadora, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we work exclusively with suppliers who uphold these same standards.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return unopened and unused products within 30 days of delivery for a full refund or exchange.

How can I find the right shade for my skin tone?

We offer a digital Shade Finder tool on each product page. If you still need assistance, you can upload a photo or chat with our expert beauty consultants for a personalized recommendation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.